Custom Logos are the perfect way to complete your professional appearance and give your office a consistent, well-branded visual appeal. Start ordering scrubs with your custom logos in just one week!
1. Call 800-800-5788 to speak with a Logo Specialist about your custom logo needs.
2. Email a digital image of your artwork (.jpg, .gif, .tif, .doc formats accepted) to firstname.lastname@example.org
3. Allow 3-4 days business days for a digitized proof of your artwork
4. Allow 1 business day following your verbal or written approval for your custom logo to become available on your account. Custom logos can be added to the garment (s) of your choice by phone only. Sorry, this service is not available for online purchases.
5. Prices for initial set-up and embroidery may vary, depending on the size and complexity of your logo.
Set-up fee: Starting at $99
Logo embroidery: Add your custom logo, starting at just $5.95 per garment.
Let us personalize your scrubs with up to two lines of embroidered text and one logo.
Line 1: $4.95 (1-4 garments) $3.95 (5+ garments)
Line 2: $4.95 (1-4 garments) $3.95 (5+ garments)
Logo: $5.95 (1-4 garments)
Customer Logo: Call for a quote
Customer approval and consent are required on every embroidered order. A customer service associate will contact you to confirm spelling, letter casing (upper/lower), embroidery and logo placement, font preference and thread color. Please allow 3–5 business days for processing on orders with fewer than 10 embroidered garments.
Once approved, embroidered garment (s) are custom made for you and can only be returned if there is a manufacturing defect. Embroidered garment (s) are non-refundable and cannot be exchanged or returned for any other reason.
There is no minimum quantity requirement for placing an order of embroidered apparel or accessories. For orders of fewer than 4 embroidered items, however, there is a $19.95 small order processing fee. All tiered priced items with quantity discounts based on order size, including promotional products (our Pens, Mugs, & More categories) and Printed Apparel do have minimum order requirements. Promotional Products, or “Hard Goods,”will be notated on each style. Screen printed apparel requires a 25 piece minimum purchase. If you have any questions about minimum ordering quantities, pricing, or anything else, please call us at 800-847-4478.
Not at all! Feel free to mix and match among the items on our website. Try different styles, sizes, and colors. Have some fun. Do you want to order one of every color? No problem. Just fill out the quantity of each item and add it to your shopping cart.
Yes, we keep your logo on file so it’s easy for you to place your next order. Before checking out, you will even be able to confirm the colors of your logo on each item you’ve added to your shopping cart (even if you’ve never ordered it before!) If your logo does not show up in our Logo Design Studio, please continue with your order and let us know. We will upload your logo within 24 hours.
No, we don’t have a minimum order.
Yes, we can go to your office and do on-site fits. If you are in another city, we will send you samples free of charge.
PAYMENTS & PURCHASES
Payments are accepted in the form of U.S. currency only.
We accept Visa®, MasterCard®, Discover® Card, American Express® Card, check
and money order. Checks are accepted by phone, fax or mail.
Sorry, no C.O.D.S.
Checks can be processed electronically if submitted by phone or fax to speed the processing of your order. Checks may alternatively be mailed for traditional processing. All check funds must clear the bank before your order will ship.
We will ask for your bank’s name, address, phone number, and banking information. Please have your checkbook handy. Please allow 5-7 business days for electronic check processing.
Send a copy of your blank check with order information to 877-269-0120. Faxed checks must include a signature.
Please allow 5-7 business days for processing.
Please allow 10 business days after your check is received for processing.
We are able to ship products to customers in Puerto Rico, U.S. Virgin Islands, and many other U.S. territories. We are only able to ship S.C.R.U.B.S. brand products outside the United States and its territories. Additional processing time and shipping fees will apply. Orders placed online for destinations outside the U.S. and its territories will go on hold, pending customer approval. A customer service representative will contact you with quotes for your shipping expense and delivery time frame.
We are required by law to collect sales tax for residents in AZ, CA, CO, FL, IL, OH, MO, NM, NV, NY, PA, TX, and UT.
The billing address you enter must match the address on file with your credit
card company (check that it is correct by referencing a recent billing statement).
To delete or change an order, please call 800-800-5788 to speak with a customer service representative.
We process and package orders throughout the day to ensure your purchase is shipped without delay. In many cases, we are able to modify an order within 10 minutes from the time it was placed when you notify us by phone.
Payment is due when the item is available to ship. When paying by credit card, your card will be pre-authorized at the time of the order. However, you will not be charged until the item(s) becomes available. Please notify customer service at 800.800.5788 if the credit card number provided for your back ordered item has been canceled or the expiration date has changed. For check orders, payments are made up front in good faith that item(s) will ship as soon as they become available.
When placing an order with a credit or debit card, the full amount of your order will be authorized to verify that funds are available. When the order ships, the pending authorization will become a charge on your card. In the event your order has been canceled, the original authorization will be released by your banking institution. The time it takes for an authorization to release and drop off is determined by your individual bank and can range from 24 hours to 30 days. SmartScrubs does not have access to these funds nor do we have the ability to release them. However, our customer service professionals are happy to contact your bank upon request to help expedite the release if possible.
When your order ships, SmartScrubs will send a shipment confirmation email to your email address. The confirmation email will include your order tracking number and method of shipment. Visit the SmartScrubs Order Tracking page and select the appropriate carrier. You will be sent the carrier’s website, where you may enter your tracking number to locate details on your package.
To ensure that you receive shipment confirmation emails automatically, please be sure that your account is flagged to receive order confirmation emails:
1. Click on the Sign In link.
2. Click on Edit Account Settings
3. Go to Notifications section of your preferences
4. Checkmark the box: I would like to be notified (by e-mail) when an order is placed.